Vetco Clinic Lead
Petco Rochester Hills, MI
Petco Rochester Hills, MI
1 month ago
See who Petco has hired for this role
Save job
Welcome back
Sign in to save Vetco Clinic Lead at Petco.
- Report this job
Create a healthier, brighter future for pets, pet parents and people!
If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.
Our core values capture that spirit as we work to improve lives by doing what’s right for pets, people and our planet.
- We love all pets like our own
- We’re the future of the pet industry
- We’re here to improve lives
- We drive outstanding results together
- We’re welcome as we are
Petco is a category-defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong, working together across 1,500+ pet care centers, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, eight distribution centers and two support centers.
This position serves as the field team lead and provides functional direction to field staff and primary point of escalation for customer, vet or store partner issues. This position also serves as a driver of company vehicles to vaccination clinics and is responsible for overall performance and operational compliance of the day’s clinics. Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. - Provide functional direction and supervision to field team. - Ability to effectively perform functions of all clinic team roles and provide coaching and functional direction to individuals in these roles where necessary. May be responsible for filling one or more of these roles at a time. Safely operate company supplied vehicle to and from clinic locations and office, when assigned as driver . - Ability to lift up to 40lbs 5. Effectively communicate with customers and business partners to manage difficult customer situations, including pet incidents (bites, reactions and emergency situations). Primary point of contact for Market Manager on clinic related issues. - Liaise and partner with leadership at clinic locations to determine optimal clinic location, crowd management practices, and manage any issues that arise during clinic. - Ensure all clinic processes are followed and necessary clinic paperwork is filled out accurately and completely. - Facilitate sales environment among team by leading targeted discussion topics during daily commute Other Duties and Responsibilities: - Ensure proper handling of all revenues for day including deposit to safe or bank. - Assist customer in completion paperwork for a clear accurate medical record. - Crowd management, clean up pet waste, effectively communicate and manage situations involving disruptive pets. - Offer available discounts to win customers experiencing disruptive or unpleasant experience. - Manage and assist loading and unloading equipment and supplies from company supplied vehicle in a safe manner. - Assist in training new partners according to training plan expectations. 6. Understand and communicate Vetco medical recommendation, booster schedule and products. - Effectively communicate with store management to build an atmosphere of cooperation and business success. - At conclusion of clinic, present report card and site report to MOD. Obtain the gross sales receipt of clinic sales (clinic transaction model) or SKU movement report (customer transaction model) from the MOD. - Prior to departure, confirm the clinic area is clean and no trash, sharps, clinic equipment or supplies have been left on the floor or shelves. - Notify store well in advance if clinic team is running late. - End of clinic and end of day reconciliation of all equipment and supplies. - Escalate any clinic issues to Market Manager, Store Manager, and/or Vetco Customer Service for further resolution via Incident reporting process. - Accountable for accurate completion of all paperwork - Ensure all paperwork and checklists are completed. - Ensure rig supplies and product bins are restocked at the end of day. - Participate in company and sponsor facilitated training related to products, services, policies and procedures. - Complete the Clinic Lead reports for each shift Nature of Supervision Position directly reports to the Market Manager. Supervisory Responsibility: While field associates report directly to the Market Manager, this position provides work direction and functional leadership to rig employees while in clinic or transit. Previous Experience: - Must be able to perform all clinic job roles. - Possess outstanding customer service skills, an aptitude for basic sales techniques and an interest in animals, as well as a professional appearance and demeanor. - Hold leadership qualities and/or experience. - Be able to operate company vehicles. - Ability to effectively communicate, provide functional direction and leadership to team and resolve difficult situations independently. - As direct contact with animals is required, must be comfortable handling and restraining animals within company policy. - Existing partners applying must be in good standing. Work Environment: - The majority of job duties are conducted indoors. - Passenger vehicle travel is required to commute to work locations. In some locations, overnight travel may be required. - Because this position requires bending, kneeling, moving equipment (up to 40 pounds, as necessary) and standing for long periods of time, there may be risk of injury resulting from improper procedures.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
To translate this webpage to Spanish or other languages on your internet browser click the translate button to the right of your browser address bar. Additional instruction can be found here: https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop
Para Traducir Esta Página Web Al Español u Otros Idiomas En Su Navegador De Internet, Haga Clic En El Botón De Traducción a La Derecha De La Barra De Direcciones De Su Navegador. Puede Encontrar Instrucciones Adicionales Aquí
https://support.google.com/chrome/answer/173424?hl=en-GB&co=GENIE.Platform%3DDesktop
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
Retail
Referrals increase your chances of interviewing at Petco by 2x
See who you know
Get notified about new Lead jobs in Rochester Hills, MI.
Sign in to create job alert
Similar jobs
-
Team Lead
Team Lead
Louis Vuitton
Troy, MI
-
Retail Lead
Retail Lead
Detroit City FC
Hamtramck, MI
-
Housing Manager - Marian Oakland
Housing Manager - Marian Oakland
Trinity Health Senior Communities
Farmington Hills, MI
-
Business Intelligence Lead
Business Intelligence Lead
Little Caesars Pizza
Detroit Metropolitan Area
-
Team Lead
Team Lead
Topgolf
Auburn Hills, MI
-
Plastic Mold Injection Operator / Lead
Plastic Mold Injection Operator / Lead
Fabtronic Inc.
Macomb, MI
-
Cannabis Dispensary Assistant Manager
Cannabis Dispensary Assistant Manager
DACUT
Harrison Township, MI $40,000.00 - $50,000.00
-
Cannabis Dispensary Assistant Manager
Cannabis Dispensary Assistant Manager
DACUT
Royal Oak, MI $40,000.00 - $50,000.00
-
Strength & Conditioning / Lead Fitness Coach (USL Championship)
Detroit City FC
Detroit, MI $32,000.00 - $40,000.00
-
QA Test Lead/Banking/nCino
QA Test Lead/Banking/nCino
Adame Services LLC
Troy, MI
-
Senior Editor (Lead) - Freelance
Senior Editor (Lead) - Freelance
Mindrift
Windsor, Ontario, Canada
-
Cannabis Dispensary Assistant Manager
Cannabis Dispensary Assistant Manager
DACUT
Clinton Township, MI $40,000.00 - $50,000.00
-
Executive Property Manager
Executive Property Manager
M. Shapiro Real Estate Group
Birmingham, MI $85,000.00 - $95,000.00
-
Test Lead
Test Lead
OpTech
Detroit, MI
-
IT Delivery Lead
IT Delivery Lead
Accroid Inc
Detroit, MI
-
Human Resources Manager
Human Resources Manager
Refloor
Troy, MI
-
Business Development Manager
Business Development Manager
Tata Elxsi
Detroit, MI
-
Assistant Manager
Assistant Manager
Orchard Lake Pet Resort
Southfield, MI
-
Front Office Manager
Front Office Manager
Great Lakes Hospitality Group
Bloomfield, MI
-
Vice President of Agent Recruiting
Vice President of Agent Recruiting
Universal Logistics Holdings, Inc.
Detroit Metropolitan Area $200,000.00 - $225,000.00
-
Lead IT Specialist (APPSW)
Lead IT Specialist (APPSW)
U.S. Army CECOM
Rochester Hills, MI
-
Visual Merchandising Manager
Visual Merchandising Manager
Primark
Auburn Hills, MI
-
Cannabis Dispensary Assistant Manager
Cannabis Dispensary Assistant Manager
DACUT
Detroit, MI $40,000.00 - $50,000.00
-
Sr Manufacturing Operations Manager
Sr Manufacturing Operations Manager
Variant Partners
Rochester Hills, MI $140,000.00 - $165,000.00
-
Lead IT Specialist (APPSW)
Lead IT Specialist (APPSW)
U.S. Army CECOM
Sterling Heights, MI
-
Team Lead
Team Lead
Maxteriors, LLC
Franklin, MI
-
Manager, Search
Manager, Search
dentsu
Detroit, MI $51,000.00 - $83,375.00
People also viewed
-
Team Lead - Automation Repair and Maintenance
Team Lead - Automation Repair and Maintenance
Saisystems Technology
Farmington Hills, MI
-
Lead IT Specialist (APPSW)
Lead IT Specialist (APPSW)
U.S. Army CECOM
Warren, MI
-
Guide Team Lead
Guide Team Lead
firsthand
Detroit, MI $70,000.00 - $70,000.00
-
Housing Manager - Marian Oakland
Housing Manager - Marian Oakland
Trinity Health
Farmington Hills, MI
-
Senior HR Manager
Senior HR Manager
Sage Solutions Group
Wixom, MI
-
Manager, HR
Manager, HR
DP World
Detroit, MI
-
Installation Manager
Installation Manager
Refloor
Troy, MI $55,000.00 - $70,000.00
-
Regional Director
Regional Director
PRIME
Detroit, MI
-
Quality Assurance Lead, 2nd Shift
Quality Assurance Lead, 2nd Shift
EW Grobbel
Detroit, MI
-
Lifestyle Manager
Lifestyle Manager
M. Shapiro Real Estate Group
Birmingham, MI $70,000.00 - $80,000.00
Similar Searches
- Lead jobs 2,280,087 open jobs
- Teaching Pastor jobs 183 open jobs
- Lead Preschool Teacher jobs 6,266 open jobs
- Director of Pastoral Care jobs 5,059 open jobs
- Worship Pastor jobs 249 open jobs
- Group Sales Account Executive jobs 6,689 open jobs
- Lead Inspector jobs 6,206 open jobs
- Marketing Liaison jobs 70,546 open jobs
- Senior Oracle Application Developer jobs 2,536 open jobs
- Worship Minister jobs 113 open jobs
- Lead 3D Artist jobs 300 open jobs
- Public Relations Representative jobs 51,818 open jobs
- Supervising Editor jobs 3,015 open jobs
- Senior Clinical Scientist jobs 2,259 open jobs
- Sarbanes Oxley Consultant jobs 1,806 open jobs
- Senior Contract Recruiter jobs 3,179 open jobs
- Captain jobs 11,406 open jobs
- Campus Pastor jobs 189 open jobs
- Principal Statistician jobs 1,685 open jobs
- Software Lead jobs 229,925 open jobs
- Lead Instructional Designer jobs 2,376 open jobs
- Lead Supervisor jobs 48,301 open jobs
- Lead Piping Engineer jobs 2,186 open jobs
- Lead Estimator jobs 12,581 open jobs
- Health Economics Manager jobs 13,524 open jobs
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More